Love my Dog Returns
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Delivery

FREE UK MAINLAND DELIVERY ON
ALL ORDERS OF £150 OR MORE.

 

DELIVERY CHARGES

FREE UK MAINLAND DELIVERY ON ALL ORDERS OF £150 OR MORE.

Delivery charges for orders less than £150 or outside UK mainland:

UK Standard 2 - 3 working days £4.95

UK Premium 1-2 working days £8

UK Express Next Business Day £12 - (Order Monday to Thursday only before 11.30am )

EC Countries Standard £15 Transit time 6 - 8 days

Worldwide Standard £20 Transit time 8 - 10 days

Shipping days: orders received Friday afternoon, during the weekend or during Bank Holiday will be processed the following working day.

We keep in stock most dog collars, dog leads, dog sweaters, dog carriers and dog coats as well as dog toys, cat toys and cat treats.  Dog beds, Dog hats and some of our dog blankets are made to order and can have a wait time of about 2-3 weeks, so please allow up to 28 days for delivery or email us for earlier delivery dates on sales@lovemydog.co.uk

 

DELIVERY TIMES BESPOKE

When you bring your dog in for a bespoke fitting, we make priority time in the studio. A fitted dog coat, collar and lead will usually take 6 - 8 weeks, but unusual designs such as dog dresses, or where we need to source unusual fabrics or embellishments can take longer. You will need to bring your dog in to have their new garment fitted, and you can often take it away with you the same day. Should further alterations be required, we will offer you the choice of a third fitting or delivery to your home, free of charge. Bespoke items are payable prior to work begins and are non refundable.

DELIVERY METHODS

Your parcel is sent either Royal Mail recorded or with a reputable courier such as Parcelforce, UPS or Interlink.

GUARANTEE

For your peace of mind we offer a full no-quibble guarantee. Our hand-crafted products are of the highest quality, and all are exclusive, original designs, but if you are not fully satisfied with your purchase, simply return it to us within 14 days in good condition as received in the original packaging and we will refund you - no questions asked. Please send the item registered or recorded post to the full value, as we can only refund products that are returned safely to the studio.  

SALE & CLEARENCE ITEMS

Please note Sale items must be returned within 7 days of date of Invoice, any items received outside of this timeframe will not be eligible for a refund but a credit note. P&P charges for Sale item exchanges are £3.95

NON SALE EXCHANGES & REFUNDS

If you would like to exchange your item for a different size or different product just return your goods in its unused condition and original packaging within 14 days with your contact name and daytime tel number enclosed and what you would like to exchange it for. Postage fee for the return of the goods within the 14 day period for non sale items are not covered by Lovemydog unless the customer is a UK resident and has used our free returns portal . Premium or Express postage fees are not refunded. There is no postage charge for your first UK exchange when we return the exchanged item to you . Any further exchanges required, P&P is chargeable at £3.95. The biggest reason our customers ask for an exchange is on sizes, particularly collars, so please take a few moments to measure your dog accurately before ordering - it really helps to get the right size first time!

RETURN ADDRESS FOR EXCHANGES AND REFUNDS

LoveMyDog Returns,C/O Elite Packing Services, Bridge Street, Chatteris, Cambs PE16 6RD

Please use the link below for your Free UK return slip:

http://www.royalmail.com/track-my-return/create/550

Please send your items back via a guaranteed delivery service such as Royal Mail Recorded, Royal Mail Special Delivery. Lovemydog is not liable for goods in transit until they reach our premises. See our Terms & Conditions for more information.

 If you cancel your order within 14 days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage you paid, in accordance with the Consumer Contracts Regulations 2013. If you paid for express delivery, we will only refund the cost of standard delivery. If you are outside the UK you will have to pay the costs of sending the order back to us. We will not refund any postage charges if you cancel after the 14 days allowed under the Consumer Contracts Regulations 2013 or if you only cancel part of your order.

sales@lovemydog.co.uk

+44 (0)207 739 4237

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